Accessibility and Digital Strategy

DRCSAS are a specialist support service based in the South West of England and needed to update their website and digitial platform to meet the growing needs of users with special requirements and disabilities.

Working closely with the DRCSAS team we created a new site which delivered an experience that was accessible to people with disabilities and also met the needs of a broad range of service users.

Many people with disabilities and people with age-related impairments are affected by how they use the web, such as declining:

Vision — including reduced contrast sensitivity, colour perception, and near-focus, making it difficult to read web pages

Physical ability — including reduced dexterity and fine motor control, making it difficult to use a mouse and click small targets

Hearing — including difficulty hearing higher-pitched sounds and separating sounds, making it difficult to hear podcasts and other audio, especially when there is background music

Cognitive ability — including reduced short-term memory, difficulty concentrating, and being easily distracted, making it difficult to follow navigation and complete online tasks

We focused on designing a site that aligned with web standards for accessbility, including Web Content Accessibility Guidelines (WCAG), User Agent Accessibility Guidelines (UAAG) and Authoring Tool Accessibility Guidelines (ATAG).

The advent of COVID-19 also meant a large number of their services had to rapidly move online and once again the website had to support this change in contact, referral and support.

We worked to ensure their prior in-person services were now supported online, via digitial data capture, video conferencing and clear, concise copywriting, allowing users to quickly and easily find the information they needed and how to reach out.

Finally, due to an increased usage in mobile and small screen usage the new site was enhanced to ensure mobile device compatibility, readability and clear call-to-action.